Terms & Refunds

Who we are

These terms apply to services provided by Unamok LLC, a Wisconsin limited liability company trading as Unamok and based in De Pere, Wisconsin (“we”, “us”). Your agreement is with Unamok LLC. By accepting an invoice for a service you agree to these terms. You can reach us at any time at hello@unamok.io.

What you are buying

Each service is a one-off engagement, described on its own page. You request it through the site; we confirm the details with you and then issue an invoice through Stripe, payable by card or bank transfer. Nothing is charged until you have that invoice. Work is scheduled once it is paid, unless we agree otherwise in writing. Nothing recurring is set up, and no payment method is stored for future charges.

Prices shown exclude tax. Any applicable sales tax is calculated and added on the invoice based on your location.

Scope and additional time

Prices reflect the time an engagement normally takes. Where a service is priced by size, each band states what it covers — pick the one matching whichever part of the description is larger for your household or organization.

A substantially larger property, or an unusually large number of devices, can take longer than the band you selected. Where that looks likely we will tell you before starting, explain what falls outside the time already covered, and agree any additional work with you first. Additional time is charged at $150/hour. We will not bill you for time you have not agreed to. If you would rather we simply stop when the included time runs out, we will do that instead.

Services covering a set number of items — drives erased or destroyed — state that number and the per-item rate beyond it on their own page.

Scheduling

We agree a time with you when we confirm the details. If that time falls through after you have paid and we cannot agree another within 30 days, you may cancel for a full refund.

Refunds

Before work begins: full refund, for any reason, no explanation needed.

After work begins: if you are not satisfied, tell us within 14 days and we will either put it right or refund the portion not yet delivered.

Cancellations by you: more than 48 hours before a scheduled appointment, full refund. Inside that window we may retain 50% to cover the reserved time.

Refunds are issued to the original payment method and typically appear within 5–10 business days, depending on your bank.

What we need from you

You confirm that you own, or are authorized to administer, the accounts, devices and networks we are asked to work on. We will ask for credentials only where the work genuinely requires it, and we recommend you change them afterwards.

We do not provide services to access accounts or devices you do not own, to monitor another adult without their knowledge, or to recover data from a device you cannot demonstrate is yours.

Limits of the service

Security work reduces risk; it cannot eliminate it. We do not guarantee that you will not be compromised, and we do not accept liability for losses arising from incidents, whether before, during or after an engagement, except where liability cannot lawfully be excluded.

The total liability of Unamok LLC in connection with any engagement is limited to the amount you paid for it.

Confidentiality

What we learn about your household or organization stays with us. We do not sell, share or publish anything about your setup, and we do not use your situation as a named example without your written permission.

Governing law

These terms are governed by the laws of the State of Wisconsin, United States.

Contact

Questions about these terms: hello@unamok.io.